1Introduction
Total Appliance Repair Service (“we”, “us”, “our”) repairs home appliances across Abu Dhabi from our office at 7 Zoweer Al Arta St, Al Bateen, W18 03, Abu Dhabi, United Arab Emirates. This policy explains how we handle personal information collected through totalappliancerepairs.shop, phone calls, WhatsApp, email and service visits.
2Information We Collect
- Contact details: name, phone number, email address
- Location: your address or area in Abu Dhabi for the technician visit
- Appliance details: type, brand, model number and fault description
- Photos or videos you send to help us diagnose the problem
- Website data: browser type, device, pages viewed and cookies
3How We Use It
- To schedule and confirm your repair appointment
- To send the technician to the right address
- To prepare quotes, invoices and warranty records
- To answer questions and follow up after a repair
- To improve our website and services
- To meet legal obligations in the UAE
4Sharing Your Information
We do not sell or rent personal information. We share it only with our technicians handling your job, service providers that help run our website and communications, and government authorities when required by UAE law.
5WhatsApp & Calls
Messages sent to us on WhatsApp are also processed by WhatsApp under its own privacy policy. We use these conversations only for your booking and support.
6Cookies
Our website may use cookies to work properly and to understand visitor activity. You can turn cookies off in your browser settings; some features may not work as expected.
7Data Retention
We keep booking and invoice records only as long as needed for warranty support, accounting and legal purposes, then delete or anonymise them.
8Security
We take reasonable steps to protect your information from unauthorised access or loss. Please do not send card numbers or passwords by message or email.
9Your Rights
You may ask us to access, correct or delete your personal information, or to stop contacting you. Email info@totalappliancerepairs.shop and we will respond within a reasonable time.
10Policy Updates
We may update this policy when our services or legal requirements change. The latest version is always posted on this page.